Privacy Policy

Last updated: 01 September 2026

1. Who We Are (Data Controller)

DeliVetExotics ("we", "us", "our") provides online and in‑person Continuing Professional Development (CPD) services for veterinary professionals across the United Kingdom.

Website: www.DeliVetExotics.co.uk
Controller: DeliVetExotics
Contact Email: delivetexotics@gmail.com
Telephone: +44 7484361263

2. Data Protection Officer

We are not legally required to appoint a Data Protection Officer. If you have questions about data protection, please contact us at the email address above.

3. Personal Data We Collect

We collect the following categories of personal data:

A. Data You Provide Directly

Name, job title, and professional role
Contact details (email, phone number)
Payment information (processed securely via third‑party payment providers)
CPD enrolment details and attendance records
Communications sent to us (email, forms, enquiries)

B. Data Collected Automatically

IP address and device information
Cookies and analytics data
Log data relating to website usage

C. Special Category Data

We do not intentionally collect special category data. If you voluntarily disclose health‑related information (e.g., accessibility needs for in‑person CPD), we process it only with your explicit consent.

4. Purposes of Processing & Legal Bases

We process personal data for the following purposes and under the corresponding lawful bases:

5. How We Use Your Data

We use your personal data to:

Provide CPD services and issue attendance certificates
Manage bookings, payments, and course access
Communicate updates, changes, or essential information
Improve our website and learning platform
Maintain internal records for CPD compliance
Prevent fraud and maintain security

6. Sharing Your Data

We may share your data with:

Payment processors (e.g., Stripe, PayPal)
Email and communication platforms
Learning management systems used to deliver CPD
Professional regulators only when legally required
IT service providers supporting our website and security

We do not sell personal data.

7. International Transfers

If any service provider stores data outside the UK, we ensure appropriate safeguards such as:

UK Addendum to Standard Contractual Clauses
Adequacy regulations
ICO‑approved transfer mechanisms

8. Data Retention

We retain personal data only as long as necessary for the purposes described above.

Typical retention periods:

CPD attendance records: 6 years
Financial records: 6 years
Enquiry emails: 12 months
Marketing consent records: until withdrawn

9. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion (where applicable)
Restrict processing
Object to processing based on legitimate interests
Withdraw consent at any time
Data portability (for information provided under contract or consent)

To exercise your rights, contact us using the details provided in Section 1.

10. Marketing Communications

We send marketing emails only with your explicit consent. You may withdraw consent at any time using the unsubscribe link or by contacting us.

11. Cookies & Analytics

We use cookies to:

Enable website functionality
Improve performance
Analyse usage patterns
Deliver secure login sessions for CPD platforms

You can manage cookies through your browser settings.

12. Online Forms & Professional Expectations

Our contact forms are not intended for urgent clinical queries. We do not provide clinical advice through the website.

13. Children’s Data

Our services are intended for adult veterinary professionals. We do not knowingly collect data from children under 16.

14. Data Security

We implement appropriate technical and organisational measures including:

Encrypted data transmission (HTTPS)
Secure access controls
Regular security audits
Staff confidentiality obligations

15. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

16. Changes to This Privacy Policy

We may update this policy periodically to reflect legal or operational changes. The latest version will always be available on our website.